Refund & Return Policy for Custom-Branded Clothing
1. All Sales Are Final on Customized Items
• Because each product is made-to-order with custom branding (logos, embroidery, printing, etc.), we cannot accept returns or issue refunds for reasons such as size issues, change of mind, or preference.
2. Defective or Incorrect Orders
• If the product arrives with manufacturing defects, printing/embroidery errors, or incorrect customization (e.g., wrong logo, wrong colors, misspelled names) that differ from the approved proof/mockup, we will remake or refund the affected items at no additional cost.
• Customers must report issues within 7 business days of delivery with clear photos.
3. Proof Approval Responsibility
• Prior to production, we provide digital proofs/mockups for customer approval.
• Once approved, the customer assumes responsibility for accuracy (logo placement, spelling, sizing, etc.).
• Florida Promitional will do the Artwork Approval upon request
4. Sizing Policy
• Size charts are provided with each product.
• We do not offer refunds or exchanges for incorrect sizing, but bulk re-orders can be accommodated at the standard pricing.
5. Shipping Issues
• If items are lost or damaged in transit, we will assist in filing a claim with the shipping provider and ensure a replacement order is processed if necessary.
6. Cancellations
• Orders may only be cancelled within 24 hours of placement, provided production has not begun.
7. Exceptions
• Non-customized (blank) items, if offered, may be returned within 30 days in original condition for a refund minus shipping/restocking fees.
